How can we help?
When reporting a problem
Please include the app version (bottom of Settings), phone model, departure city and flight number, and what happened step by step. Never send passwords or other sensitive data.
How away time works
- Screen off, or looking at Window Seat, counts as focus.
- Only time with the screen on in another app counts as away, and up to 2 minutes at a time is ignored.
- After more than a minute in another app you get one “still flying” reminder; not when the phone is locked.
- To stop early, choose Divert in the cabin menu. Your focus time so far is kept.
Notifications
Make sure notifications for Window Seat are allowed in Android settings. Some phones delay notifications under battery-saving settings. If the app is open at arrival, the stamp on screen replaces the notification.
Managing and restoring Premium
Cancel or change payment in Google Play → Profile → Payments & subscriptions → Subscriptions. After reinstalling or changing phones, open Settings → Premium and tap Restore purchase while signed in to the same Google account. If that fails, email us your order number (starting with GPA.).
Deleting on-device records
Clear the app's data in Android settings, or uninstall, to delete all bookings, passport entries and settings. This cannot be undone. Delete your usage stats first (below).
Usage statistics
Turn off “Send usage stats” to stop sending. “Delete usage stats” removes what this device already sent; on success the app says so and keeps sending off. The app never shows the install ID, so we may not be able to find your records by email; they are purged after the retention periods in the privacy policy.
Ad privacy choices
Reopen Google's choice screen in Settings → Ad privacy settings (shown only when required). You can reset or delete the advertising ID in Android settings.
Account
Window Seat has no accounts, so there is nothing to close. We cannot see or delete records that exist only on your device.